Data and Voice network infrastructure Position Summary This position will be responsible for installation, and support for all phone systems and data networks as part of the initiative to standardize the voice and data network elements of a global enterprise. List of Essential Duties Configuration and optimization of all aspects of VoIP telephone systems and related network equipment and services including Cisco Communications Manager and Cisco Unity Connection platform. Optimize and maintain network software and hardware Install and manage Cisco Firewalls at branch and datacenter locations Perform network infrastructure troubleshooting Deploy and manage Cisco Wirele...
Service Desk Analyst Tier 1 Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service acti...