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Desktop Support- Level 1/2

NEW YORK-10009, NY, US
08/07/2020

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Required Skills

Microsoft Office products

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Urgent project - L1/L2 Support

2-3 Month Contract

Role:

The role of the Desktop Support Technician is to provide front line user support of our internal and external systems and services.

As a member of our IT team, you will be responsible for supporting laptops, desktops, telephony, printers, networking, and desktop hardware, operating systems,client applications, and email (Google Apps Experience a plus).

Ideal candidates are those motivated to deliver white glove customer service within a fast paced and complex environment, ideally with experience in a creative company or environment.

Looking for a talented Desktop Support Technician - L1/L2

Responsibilities:

Answer, evaluate, and prioritize incoming service tickets from users experiencing problems with hardware, software, networking, and other computer-related technologies

Must be able to install, uninstall and troubleshoot MAC applications

A solid understanding of IT infrastructure (networking, telephony, , PCs, mobile devices)

Diagnose and resolve hardware problems; such as desktop and laptop computers, printers, cabling, and telephones

Knowledge of basic internet protocols (FTP, HTTP, SMTP, SSH, TCP, etc.)

Must be able to install, uninstall and troubleshoot peripheral devices such as printers, scanner, voice over IP telephones, fax machines, etc.

Contact software and hardware vendors to request service regarding defective products

Install computers, software, and peripheral equipment

Apple, PC and mobile device hardware/image and set-up configuration knowledge & experience

Broad technology skills and knowledge from a support perspective

Knowledge of Microsoft Office products