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Senior Collections Specialist

CHICAGO-60603, IL, US
08/05/2020

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Required Skills

Excel

Company

Infinity Consulting Solutions, Inc

Experience

4 to 6 Year(s)

Job Description

Senior Collections Specialist

The Company:

Our client is an award-winning, independent, research company providing data and intelligence to the financial industry.

Investment professionals use our client's online products to obtain key information for business-critical decision-making.

Our client's customers include fund managers, legal firms, institutional investors, financial advisors and placement agents.

Role Overview:

Our client is looking for an autonomous and experienced Senior Collections Specialist to handle complex Sales ledgers within a busy and dynamic Finance department.

You will be proactive, self-motivated to meet individual and team targets and be confident in learning how to use multiple systems.

This role will mainly focus on the collection of timely payments from the customer base while building and maintaining great relationships with internal and external Stakeholders.

As part of this remit, you'll be working closely with the Sales and Billing teams to ensure that all queries on invoices are resolved, payments are retrieved in a timely manner and customer accounts are accurate and kept up to date.

Roles and Responsibilities:

Communicating with customers via telephone, mail and email regarding timely payment

Negotiating payment plans

Responding to customer queries from a group mailbox

Working with the Sales and Billing teams to resolve any disputes on customer orders

Using initiative to achieve targeted results, while promoting customer goodwill

Maintaining customer account information

Ensuring controls around securing payment are adhered to

Recommending system/process improvements

Other ad-hoc duties to meet team objectives

Key Requirements for this Role:

Bachelor's degree in a Finance or Business-related field of study

Minimum of 4 years relevant experience

Use of an ERP/cloud-based finance system would be beneficial

Good business acumen for problem solving

Ability and confidence interacting at various organizational levels

Intermediate use of Excel

Attention to detail and sound decision making

Ability to manage multiple deadlines and high-volume workloads

Company Benefits:

Competitive Salary

19 vacation days paid annual (pro-rate from start date)

10 Federal holidays per year

Medical, Dental, Vision, and Life insurance.

401 (K) with 100% company match up to 10%.

Employee referral bonus program.

Commuter benefits

Sponsored study to undertake professional training or to gain qualification relevant to your career progression

Maternity and Paternity leave