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Desktop Support Specialist

BOULDER-80301, CO, US
06/20/2020

-

Required Skills

Active Directory

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Desktop Systems Specialist

Boulder, CO

FTE $55-$70k/yr.

Job Description:

Calling top Desktop Systems Specialist individuals to provide an exceptional, high quality, professional Site IT support and technical leadership within the company.

The primary responsibility is to provide recommendation, implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking Site IT Support to the next level for the company.

The Desktop Systems Specialist is expected to recommend and implement solutions, maintenance and support of network, voice, printer, mobile device, hardware, software, operating system, and applications support with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to businesses and employees.

Responsibilities:

Assess the current state if the IT environment and recommend improvements

Pro-actively consult with site business leaders and work with global IT leadership to identify, recommend, develop, and implement solutions

Implement IT solutions working with IT Engineers and relevant vendors departments on IT solutions and processes to enhance and optimize the support.

Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process.

Provide Audio/Video conference installation and support for onsite/offsite presentations, events, and meetings

Provide IT support for trade shows and other marketing/sales related events

Ensure IT environment and configurations are maintained and updated with regards to technology, security policies and company standards.

Follow project management fundamentals such as defining the project, creating a project plan, develop project description, success criteria, major milestones and timelines.

Provide improvement, and maintenance of IT Support services, processes and procedures.

Provide service and/or technology leadership owning the direction and ensuring adherence to the roadmap of IT service/technology.

Follow standard ITSM/ITIL processes and procedures

Provide support for day to day troubleshooting of Site IT related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system.

Ensure there is priority and focus on support for the VIP and Executives in the company.

Lead, host meetings and actively participate and be available for IT related escalations as required.

Lead and participate in user/equipment moves, repair/maintenance/support of Site IT hardware (local network infrastructure, printers, PC's, accessories, voice equipment, mobile phones, A/V, etc.), software (Windows OS, MS Office Suite, Virus and Spyware mitigation, etc..), and applications (O365, Google Drive, InContact, Google Apps, etc..)

Ensure standards are in place, implemented and updated for configuration of Site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, local network, printers, desktop and mobile phones.

Assist users in the operations of Site IT hardware, software, applications and services

Maintain asset information and management of owners end user devices

Manage vendors delivering services to the site such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers.

Maintain confidentiality and privacy in all dealings with owners and executives.

Ensuring timely follow up and status updates until issue is resolved

Provide communications on all escalated issues to business leaders, management and other support teams. Document progress of escalated incidents.

Be available on call 24x7 to support onsite Site IT incidents and escalations.

Qualifications:

Bachelor's degree in Information Technology, CS, MIS, Business, or related field

Experience with executive level onsite and remote support in an enterprise corporate setting

Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)

Proven record of troubleshooting and problem solving IT infrastructure services (Active Directory,
Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, etc.) in relations to the impact on Site IT services.

Experience supporting and recommending audio / video technology and equipment (Projection, TV, PolyCom, Apple AirServer/AirPlay, ClickShare, etc.)

Experience setting up, installing, cabling, maintaining office Audio/Visual, PC Laptop and network related equipment.

Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals

Must be capable of navigating a pushcart or hand truck.

Ability to work with little or no supervision from direct manager

Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer.

Demonstrated analytics and problem-solving skills

Excellent customer service and communications-oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach.

Self-motivated individual capable of working in a face-paced, dynamic environment

Detail and results oriented, skilled at both planning and hands-on execution

Ability to excel in a team-oriented, collaborative, and fast-paced environment

Strong documentation skills

Excellent written, verbal, and presentation skills