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Implementation Analyst

GREENWICH-06830, CT, US
06/11/2020

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Required Skills

HTML, Javascript

Company

Infinity Consulting Solutions, Inc

Experience

2 to 5 Year(s)

Job Description

Implementation Analyst

Our client is seeking an implementation analyst who will be responsible for meeting with clients and implementing proprietary healthcare analytics software within their environments.

You will work on a small team and have the unique opportunity to work closely with new customers to project manage the onboarding process and provide tactical and strategic guidance to achieve the quickest time to value.

We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be nimble, highly collaborative, and able to think on your feet.

This is a great opportunity to join a rapidly accelerating Company that has unique clients on its roster.

You will be part of a talented team that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

Responsibilities:

Build custom implementation plans for clients; create and maintain documentation and deliverables to assist clients with transitioning to the software

Manage the implementation process until Go-Live; proactively keep clients engaged and informed; identify and resolve any issues or roadblocks with internal coordination amongst different business functions including Sales, Product, Dev/QA and Operations.

Develop long-term relationships with assigned clients, connecting with key business and technology executives and stakeholders.

Manage multiple implementations, while maintaining on-time deliverables

Ability to foster, develop and maintain professional and collaborative working relationships.

Provide communications such as go-live notices, support documentation and operational checklists to internal and external audiences.

Assess requirements for software utilization and discuss any software customization requirements with development teams.

Lead complex implementations, from conception through completion

Manage and facilitate the transition of new business, effectively, accurately, and timely

Ensure customer satisfaction during implementation

Develop and build client business relationships by delivering a positive on-boarding experience

Manage the overall client implementation

Understand technical concepts and be able to communicate those to the clients and other stakeholders.

Collaborate closely with the customer on technology strategy, project management, requirements, design, testing, and implementation to provide systems solutions and coordinate overall delivery of technology services.

Other duties and projects as requested by management

Qualifications/Skills:

BS/BA in business, computer science or related field required.

Ideally looking for 2-5 years’ experience in an implementation or similar role, preferably in an enterprise SaaS environment.

Experience working with a smaller portfolio of large complex customers through the development and execution of multi-tiered launch strategies, or equivalent program deployments.

Possesses a fundamental understanding of project management methodologies, including scoping, strategic consulting, issue & risk identification, and communication of overall project status.

Strong knowledge of technical concepts to provide guidance with implementation and solutions.

Effective at building, maintaining, and growing relationships with senior leadership at large, established companies.

Able to effectively manage and prioritize workload to include driving implementation projects for several customers at a time while addressing each customer’s unique needs.

Communicate effectively via phone, web conference, and in writing, and exceptional interpersonal skills with a broad range of external and internal teams.

Can thrive in a fast-paced, highly ambiguous environment. Startup experience a major plus.

Programming experience using HTML, CSS, and Javascript is a plus.

Demonstrate strong critical thinking and analytical skills

Self-motivated and team oriented.