Job Details

Email to Friend Save Back

Systems Support Engineer

DURHAM-27701, NC, US
11/13/2018

-

Required Skills

Apache Tomcat

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

We are looking for a Systems Services and Support Engineer with strong customer and communication skills to provide operational expertise on our Global Support team’s Rapid Response practice.

This team manages the stability and business continuity for a number of development frameworks, application components, infrastructure/hosting and enterprise-level services.
Our Rapid Response practice serves as a primary contact for business partners and is comprised of "operationally-minded and technically oriented engineers that provide assistance, triage and resolution of platform-related issues.

Primary Responsibilities

You will be responsible for bringing together multiple technologies to deliver a cohesive platform-as-a-service product.

You have a passion for technology tempered by a level-headed, ITIL-oriented approach to problem solving, and can take knowledge gained from triaging issues and feed it back into product design and support, making the end-to-end delivery more robust.

An opportunity for growth and the potential to join in a full-time role is possible as your career advances.

In this role, you will work on one of two afternoon/evening US-based shifts (which will include either a Saturday or Sunday) in the Rapid Response practice to consistently manage high stability, high quality solutions.

The successful candidate is adept at pinpointing root cause and is motivated to learn low level technical details to solve issues both immediately via workarounds and permanently by identifying defects to be fixed.

A sense of urgency, responsiveness and strong desire to meet partners’ expectations are all necessary attributes of a successful candidate for this role.

All candidates must be able to:

Provide Level 1 and Level 2 Application support for production and non-production environments

Investigate and resolve system generated alerts

Investigate and resolve user raised incidents

Handle Service Requests raised by users

Coordinate with different teams for incident resolution

Escalate issues to Engineering team if issues are beyond scope

Education and Experience

BS or higher education in Computer Science, Software Engineering or IT-oriented degree program.

5+ years technical Systems Operations experience, preferably in an ITIL-orineted support capacity, Help Desk or similar role.

Should have strong experience in UNIX

Should have Apache Tomcat web server administration & support experience

Experience using and supporting any of the monitoring and alerting tools like Splunk,
Dynatrace, Hyperic HQ, SiteScope

Scheduling tool working experience preferably Autosys

Nice to have Informatica 9.x Admin experience