IT Support Specialist
EDEN PRAIRIE-55344, MN, US
08/01/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
IT Support Specialist
$55,000 - $65,000/year
Eden Prairie, MN
Position Overview:
The Help Desk Support Analyst provides support to end-users, assists with end-user training and troubleshoots computer problems, primarily software related.
Very involved in desktop deployments of operating systems, software applications, and security updates/patches
Manage Desktop and Laptop lifecycles and will help with the administration of mobile devices and BYOD
Continuously work with managed services team to reduce ticket resolution times, improve help desk processes and documentation, and perform root-cause analyses to reduce ticket submissions overall
Continually analyze and improve departmental processes & continually audit and update departmental documentation.
Manage IT supplies and inventory (computers, components, cables, etc.)
Position Requirements:
Associate’s degree in computer science or 3+ years of hands-on computer support
experience
3+ years of experience working as a Help Desk, Service Desk, or Desktop Support
Representative/Analyst
Strong documentation and technical writing skills
Excellent customer service and interpersonal skills
Experience in the Medical or Medical Device industry is preferred, but not required
IT Support Technician
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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