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*Service Desk Manager Infinity Consulting Solutions, Inc

Service Desk Manager We have a great client on the far northside of Chicago, near O'hare, looking for a Service Desk Manager. This person will be leading a team of 6-8 staff including first line support. The Service Desk Manager will need to lead, develop and at times role their sleeves up and help with escalated support issues. Technical requirements: Must have the years of experience in job description (7 years) Ideally has been with at least three companies in a help desk environment, exposure to different companies and environments Service Now experience helpful but not required (just purchased) Knowledge of Windows servers and Operating Systems desired ITIL...

*IT Service Desk - Permanent hire! Infinity Consulting Solutions, Inc

IT Service Desk – 1 to 2 years exp. San Francisco, CA – Salesforce Tower $50,000 base salary Large, professional, global organization is looking for an IT Support / IT Service Desk Rep to join a small IT Ops team and support 500 employees ( Executive Level, Sales, Digital / Innovation, Shared Services, etc. ). Great opportunity to join a highly respected, growing, global and cutting-edge organization! We are looking for 1-3 years of professional / Corporation Support experience Must be able to support Mac and PC, deskside support, utilize ServiceNow for tickets/knowledge, Active Directory, troubleshooting enterprise applications, password resets, etc. This team w...

*Service Desk Manager Infinity Consulting Solutions, Inc

SERVICE DESK MANAGER Seeking an experienced Service Desk Supervisor or Manager to join a growing professional services organization. The Service Desk Manager is an integral member of the IT ‘End User Support’ team and will be the escalation path for the Service Desk and support within the organization. You will be responsible for maintaining the Client IT knowledgebase and experience with tracking/managing KPIs and metrics (call time, resolution, customer sat, etc.). The Service Desk Manager should be able to represent the company well as an organization both remotely and with face-to-face with customers The ideal candidate for this role is one who is fired up to succeed and de...

*ServiceNow Specialist Infinity Consulting Solutions, Inc

SERVICENOW SPECIALIST DALLAS, TX ICS is working with a client, who is a major professional services provider to the real estate industry, to find a ServiceNow Specialist to join their team in Dallas, TX! This person will be part of the Infrastructure Services Team and be the point-of-contact for the company and its’ clients. The ideal candidate will be a collaborative, mature, and client-facing individual with deep ServiceNow knowledge; from both a configuration to a development standpoint. RESPONSIBILITIES: Provide day-to-day administrative and operational support to the ServiceNow user base Assist the process for reviewing and improving policies and procedures to sup...