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*Technical Analyst Infinity Consulting Solutions, Inc

The Technical Analyst is responsible for coordinating the delivery of services and legacy applications for key branch and divisional customers. The role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level. Key Responsibilities: The below responsibilities are indicative of the work required and should not be seen as an exhaustive list. Project-based IT work that imp...

*Technical Business Support Infinity Consulting Solutions, Inc

This role will be focused on providing 2nd level business support aligned to the division, both in-house and vendor-supplied. You will work with the team to manage the Production environment, triage major incidents, and escalate problems to the development teams globally. Key responsibilities will include: Providing support to business stakeholders on critical business applications. Extensive interaction with the associated development teams and other support desks Considerable involvement with customers to understand their problems and requirements Communicating frequently to end users about incidents and problems Ongoing support of Settlements and Trading systems Proac...

*Technical Analyst Infinity Consulting Solutions, Inc

Service Desk Analyst Tier 1 Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service acti...

*Sr IT Technical Analyst Infinity Consulting Solutions, Inc

Senior IT Technical Analyst Minneapolis, MN Direct Hire $65,000-$85,000/year Looking for a senior level resource to be the IT liaison for multiple interfacing applications, third party vendors, IT executives and/or PMs while providing technical support to enterprise users. You will be heavily involved in a Windows 10 upgrade as well. Bachelors Degree in Computer Science 3-5 years of experience in a Technical role Understanding with hardware and software platforms Advanced knowledge in Microsoft Active Directory Support Experience with Microsoft System Center Configuration Manager Knowledge of change and incident management

*Technical Analyst Infinity Consulting Solutions, Inc

Technical Analyst Requirements: 2-3 years IT experience in a position of a Technical or Systems Analyst. College degree and Certifications, such as: A+, Windows 2007/2010, Win 7, MCSE, CCNA, etc. Supported a user population of 300+ desktops. Strong understanding of Pentium based desktop computer systems. Strong understanding of mobile device administration. Strong technical understanding of MS: XP, Windows 7 & Office 2010. Excellent Diagnostic and troubleshooting skills. Strong communication/writing skills, both verbal and written with all staff levels. Must be self motivated, dependable/punctual, cooperative, composed, and have the ability to take initiative. ...

*Laptop/PC Refresh Technician Infinity Consulting Solutions, Inc

Job Description - Laptop/PC Refresh Technician Professional Skills Advanced communication skills, both written and verbal. Efficient Response Time to phone, emails, texts and deliverables etc. Must have own transportation to move between multiple sites within close proximity Organizational skills and strong attention to detail Problem solving and troubleshooting methodology skills Technical leadership and ability to lead tasks and phases and be self-sufficient in the field. Tools Required Smartphone with IOS or Android for ticketing system application with 2MP+ Camera (iphone6 has a 8MP camera as reference) with sufficient storage on device to accommodate up to 50...

*Technical Business Analyst Infinity Consulting Solutions, Inc

TECHNICAL BUSINESS ANALYST 12-MONTH CONTRACT LEWISVILLE, TX POSITION: ICS is looking for Technical Business Analysts, who are experts in either Windows or Linux environments, for our growing Fintech client in Lewisville, TX! The ideal candidate will possess a programming background and a drive to improve production operations through automation. The workload for the position will comprise of infrastructure operations and software development. If you thrive in a fast-paced, enterprise environment then this could be the role for you! In the role of a technical Business Analyst, you will be responsible for: Understanding the role and being a transformation / migration own...

*Technical Analyst Infinity Consulting Solutions, Inc

Service Desk Analyst Tier 1 Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service acti...

*Technical Business Analyst Infinity Consulting Solutions, Inc

Our client is seeking a Technical Business Analyst to join their growing team in the Chicago Loop. This person will likely come from a Software background, where they enjoy working as an integral part of the SDLC, being able to define technical requirements and help create solutions as dictated by the needs of the business. Assist in formulating and defining systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements. Includes analysis of business and user needs, documentation of requirements, quality control testing, and the revision of existing system logic difficulties as necessary under direct...

*Technical Business Analyst Infinity Consulting Solutions, Inc

Our client is seeking a strong Technical Business Analyst, adept in interfacing with different business leaders internally, to process, document and relay workflow to the technical staff to automate business processes. The business analyst should also be able to work with the IT teams to design and track the building of the automation solution using IT best practices. Personal Qualifications Bachelor's degree or equivalent degree/experience Candidates preferred with 5+ years business analysis related working experience Demonstrated ability to design and implement complex projects Strong communication skills, demonstrated ability to create clear & concise documentation A...

*Technical Systems Analyst Infinity Consulting Solutions, Inc

Senior Technical Systems Analyst -Database 12-18 month contract DT Minneapolis Looking for someone to assess the current and future state of the companies technologies as they migrate and integrate with another team. This person will be responsible for really narrowing down what the impact and scope of this project will be. Ideally, this person will have some coding and data experience as they will be working directly with ETL and code changes. Qualifications: Bachelors Degree in Computer Science or Similar Experience working with Data Warehouses/Databases Experience working with SQL Servers SAS Enterprise Guide Experience Tableau Experience Experience...

*ERP Technical Analyst Infinity Consulting Solutions, Inc

ERP TECHNICAL ANALYST Dallas, TX What You'll Do: Reviews, analyzes, and modifies the programming systems including coding, testing, and debugging to support Infor Enterprise Resource Planning (ERP) manufacturing applications. Ensures software can be completely integrated into the ERP system. Translates business requirements into functional and technical solutions, processes and/or customizations. Works with department leads in designing new processes to improve business efficiency. Assists management with projects; identifying, estimating and tracking progress of deliverables. Develops documentation including requirements, design specs and procedures, diagrams and wor...

*Technical Business Analyst Infinity Consulting Solutions, Inc

What You Will Do: Utilize knowledge of business analysis concepts and SDLC methodologies to support business initiatives and system enhancements. Perform business process reviews and workflow changes, working with business users, vendors and IT when applicable. Analyze data to help support business requirement gathering and data quality. Document business requirements and functional and technical specifications Keep abreast of industry initiatives and market trends that impact the business to continue to improve efficiencies. Assist with internal/external communication, improving transparency and disseminating information. Support day-to-day business issues Skills Yo...

*Technology Analyst Infinity Consulting Solutions, Inc

Technology Analyst Summary: The Technology Analyst will be a central part of the team responsible for the day-to-day administration and management of the Firm's the experience management platform and related systems. The primary role of the Technology Analyst will be to support activities related to the Firm's knowledge management technology including the experience management platform and related systems. S/he supports the efforts to capture and maintain experience information including client and matter profiles in support of the knowledge management efforts, profiling all new matters upon opening with critical data points including Matter Type, parties and other details draw...

*Technical Analyst - Revenue Cycle Infinity Consulting Solutions, Inc

TECHNICAL ANALYST - Revenue Cycle Plano, TX Third Party Applications Not Accepted The Position: The Technical Analyst is responsible for supporting the development of sophisticated reimbursement data to inform decision making for all revenue activity. This position supports all other analytics needs for the Reimbursement department and provides analytical support utilizing revenue, collections, billing and other data to other areas of the company. The Technical Analyst will sit within the Revenue Cycle team and work closely with the IT Development team. What You'll Do: Supports management to design and automate data tools to inform all reimbursement decision makin...

*Technical Business Analyst Infinity Consulting Solutions, Inc

IT TECHNICAL ANALYST Santa Ana, CA 6+ month contract ICS is hiring an Technical Business Analyst who will support a complex integration to ServiceNow for various vulernability detection tools. This is a 6+ month contract position with the potential to extend or convert, depending upon performance. What You’ll Do: Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business proce...

*Technical Onboarding Specialist Infinity Consulting Solutions, Inc

Job Description This is a 100% Remote opportunity! Essential Duties and Responsibilities Quickly gain an understanding of our SaaS software product, the key components, and how our users interact with it Develop and implement a well-planned customer on-boarding Provide customer training and education on company product and services Provide product and technical support service to customers Create, manage and track customer data using online tools Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention Pay attention to customer’s details and complaints Achieve target customer retention Intervene to customers at ri...