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*NOC Support Technician Infinity Consulting Solutions, Inc Posted: 11/02/2016 Location: OAKLAND, NJ Skills: CCNA NOC Support Technician Growing telecommunication provider looking for a junior networking professional to join the first level support in the NOC center. Desired Skills: CCNA, understanding of LAN, SIP trunks, T1s, PRIs, routing protocols, Detailed Responsibilities: Monitoring our core network and troubleshooting when service goes down Troubleshooting web and email client/server issues, in addition to DNS Troubleshooting various IP Data and Voice connection methods Responsible for creating, working, documenting, and resolving trouble tickets Responsible for ensuring timely updates to our clients and responses to inquiries Responsible for adhering to repair esc...
*NEC On-Site Technician Infinity Consulting Solutions, Inc Posted: 11/08/2016 Location: NORTH CHICAGO, IL Skills: MS Office Suite The Technician must effectively diagnose and solve problems on 8100, 8300 and 8500 NEC voice platforms. Must have NEC large PBX experience and 2400/8500 with Fusion. Perform a wide range of services, from basic repair to full installations with little or no supervision. Essential duties and responsibilities: ·Performs installation, maintenance, and troubleshooting on NEC phone systems ·Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products ·Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI's, voice and data T-1's, Trunks, and integrated circuits ·Troubleshoot telephone s...
*NOC Analyst Infinity Consulting Solutions, Inc Posted: 12/02/2016 Location: ROLLING MEADOWS, IL Skills: Cisco networking technologies NOC Analyst The mission of the NOC is to provide a central location for real-time monitoring, detecting, troubleshooting, and driving efficient resolution of issues. Essential Duties and Responsibilities Perform proactive and reactive network/infrastructure monitoring and health checks to minimize service disruptions and impact to end users Serve as primary initial responder in identifying issues, troubleshooting/correlating issues, assessing impact, and coordinating resolution Engage resolution groups for troubleshooting; drive efficient resolution of issues Document all activities in ticketing system Develop and maintain documentation for efficient NOC operations (incl...
*NOC Technician Infinity Consulting Solutions, Inc Posted: 07/16/2018 Location: NEW YORK, NY Skills: Active Directory Our MSP client has a NOC Technician job opening at their Headquarters in NYC. This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider. The NOC Technician must display a high-level of professionalism and sound judgment at all times by promoting superior service to their clients. Our ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP). Specifically, the NOC Technician will provide a high level of incident management support. Working to proactively detect issues in circuits, networking gear, an...
*NOC Support Specialist Infinity Consulting Solutions, Inc Posted: 07/31/2018 Location: MINNETONKA, MN Skills: Active Directory NOC Support Specialist Contract to Hire Minnetonka, MN Shift: Monday - Friday, 4pm - 12:00am We are looking for an individual to provide end user support to all managed IT clients. This resource will be the first line of support for all clients. You will resolve prioritized requests while maintaining accurate and thorough documentation while completing ticketing history to document analysis, diagnosis, and resolution plus future preventive actions. Requirements: 2+ years of experience supporting clients face to face, via phone OR via email in "big box " shops or Managed Services Providers (MSP) Must have experience completing 20+ tickets per day Experience wi...
*NOC Analyst Infinity Consulting Solutions, Inc Posted: 09/20/2018 Location: ROLLING MEADOWS, IL Skills: VM Ware NOC Analyst The mission of the NOC is to provide a central location for real-time monitoring, detecting, troubleshooting, and driving efficient resolution of issues. Essential Duties and Responsibilities Perform proactive and reactive network/infrastructure monitoring and health checks to minimize service disruptions and impact to end users Serve as primary initial responder in identifying issues, troubleshooting/correlating issues, assessing impact, and coordinating resolution Engage resolution groups for troubleshooting; drive efficient resolution of issues Document all activities in ticketing system Develop and maintain documentation for efficient NOC operations (incl...
*NOC Technical Support Representative Infinity Consulting Solutions, Inc Posted: 10/05/2018 Location: MINNETONKA, MN Skills: VMware NOC Technical Support Representative 3 Openings! 3-6 Month contract to hire Minnetonka, MN OPEN SHIFTS: 11:00am 8:00pm 4:00pm 12:00am 12:00am 8:00am Position Overview: Looking for 3 individuals to provide end user support to all managed IT clients. This resource will be the first line of support for all clients. You will resolve prioritized requests while maintaining accurate and thorough documentation while completing ticketing history to document analysis, diagnosis, and resolution plus future preventive actions. Position Requirements: Must have 2+ years of IT/Technical Support Experience Must have excellent verbal & written communication skills ...
*NOC Lead Infinity Consulting Solutions, Inc Posted: 03/03/2019 Location: HOUSTON, TX Skills: Active Directory Looking for someone who can take on a senior role within a growing NOC in Houston. The client has been expanding their business a great deal and has a need for someone specifically to be the "go-to" for their top 2 external clients. You will be responsible for ALL technical inquries that come in from these 2 organiztions. You will be tasked to address inbound tickets and requests from them, but will also have the support of the NOC begind you that you can delegate some of those issues. These 2 clients will not go through the normal NOC ticketing system, they will be calling YOU. Essential Duties and Responsibilities: · IT Support relating to technical issues invol...
*Technical Network Operations Manager Infinity Consulting Solutions, Inc Posted: 06/11/2020 Location: JERSEY CITY, NJ Skills: CCNP Technical Network Operations Manager, Corporate Global Technology Primary Responsibilities: Hands-on technical Manager of Network Operations consisting of 15 highly skilled network engineers responsible for configuration, management, sustainability of day-to-day operations, and support of current and next generation global networking infrastructure with careful regard to availability, connectivity, performance, and security Plan, organize and manage all day-to-day operational activities, provide stable network infrastructure for global offices, including incident / change management, VIP escalation, network health monitoring, capacity planning, and resolving support tickets ...