The Technical Trainer is responsible for conducting instructor-led classes for new and existing end-users on firm technology in both classroom and virtual environments. This position will also create classroom materials and videos. The Trainer reports to the Training Supervisor and is a non-exempt position with regularly scheduled hours of 9:00 a.m. - 5:30 p.m., Monday - Friday, with additional hours as needed. PRIMARY RESPONSIBILITIES Lead training Conduct on-demand training, one-on-one sessions in person and remotely Conduct testing on applications Create quick reference cards and training videos Responsible for keeping all training files in the firm's intranet ...
Technical Support Specialist St. Paul, MN 6 Month Contract to Hire! ($18/hr upon conversion) Summary The Desktop Specialist works collaboratively with staff across the organization to ensure that technology provided to staff works properly and meets their needs. Responsible for providing technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions Duties and Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and software Respond to queries both in person and over ...
Technical Service Engineer An industry leading video systems company is adding Technical Service engineers to be based in their Allen offices. The ideal Technical Service Engineer candidate will have experience trouble shooting hardware and software, working with SQL Server Databases, and be client facing with good communication skills. The successful Technical Service Engineer candidate will possess the ability Install, Train, and support applications at Client Site Communicate with Clients with or w/o Technical background Work well individually or in a group setting This role is a direct hire placement and is compensated at 65k to 75k. Perks Competitive Base ...
Service Desk Executive Support Position Summary The Executive Support Technical Analyst position is responsible for providing the highest level of timely technical support and customer service to senior executive leadership and other VIP. This highly visible position will manage a variety of issues across many systems, applications and devices. As the analyst will be working with senior executives, it is critical that this colleague possess the highest level of attention to detail, an acute sense of urgency, strong customer service focus, and expert technical knowledge and proficiency. The role will also require a willingness to provide flexible support shifts when needed. ...
IT Support Specialist Six-Month Contract-to-Hire Denver, CO Do you have excellent communication and customer service skills and a knack for troubleshooting and resolving issues quickly? You may be a great fit for this role! Searching for a Technical Support Specialist to assist our Denver client in supporting their corporate headquarter's IT Team. This is a six-month contract-to-hire and is located in the heart of downtown Denver. Job Functions: - Work in a team environment, completing Tier I and II Help Desk support & troubleshooting in a Windows and Mac environment. - Local and remote support of Corporate Users - Desktops, Printers & Phone Systems. - Prioritization ...
Our Client is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants. Manager Technical Support Services Are you a Leader who can mobilize people to perform their best? Do you excel at working autonomously in a collaborative environment bringing best-in-class Onsite Technical Support to colleagues at all levels of an enterprise? Showcase your skills in this very visible role where you will provide expert IT advice and consultation, meet regularly with Operating Companies' leadership, lead and develop a team of c...
This is a 6-month temp-to-hire position. Essential Duties and Responsibilities Respond to incoming help requests from users via, phone, e-mail and ticket tracking system in a prompt and courteous manner. Document all information pertinent to help requests and their resolution. Accurately record and track hardware assets for inventory management purposes. Build rapport and proactively elicit problem details from users. Prioritize and schedule help requests. Escalate requests (when required) to the appropriate technician or team. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions ...
Technical Support Specialist Washington DC; 11AM-7PM Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. Duties and Responsibilities: Assist users to resolve computer related problems such as inoperative hardware or software, including network connections. Assist with work projects such as converting to new hardware or software. Use and maintain call records in IT Incident Management System. Maintain Personal Computers, printers, monitors, and scanners (collectively "Hardware”) in good operating condition, correcting product malfunctions and failures. Hardware Support functions that include, but n...
Technical Support Denver, CO Contract Opportunity This position provides Service Desk support for Technology services. This position provides Tier I and Tier II support for customers at identified agencies by analyzing, diagnosing and resolving software and hardware issues associated with desktop computers and mobile computing devices (laptops, network and local printers, smart phones, tablets). Resolving or escalating user problems associated with enterprise-level services and applications. Develops knowledge based documents relating to the specialty area to provide training and troubleshooting guidance to fellow IT support staff, and other stakeholders as necessary. ...
Virtual Workspace Service (VWS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. VWS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 260,000 end users and 125,000+ virtual access users. The individual selected for this position will be a member of the End User Services VDI Operations team. To ensure that the VDI service is available to clients, the candidate will be responsible for providing operational support for multiple back-end components, including engineering, implementation, ...
IT Support Specialist Six-Month Contract-to-Hire Denver, CO Do you have excellent communication and customer service skills and a knack for troubleshooting and resolving issues quickly? You may be a great fit for this role! Searching for a Technical Support Specialist to assist our Denver client in supporting their corporate headquarter's IT Team. This is a six-month contract-to-hire and is located in the heart of downtown Denver. Job Functions: - Work in a team environment, completing Tier I and II Help Desk support & troubleshooting in a Windows and Mac environment. - Local and remote support of Corporate Users - Desktops, Printers & Phone Systems. - Prioritization...
Technical Support Representative 6+ Month Contract to Hire Chanhassen, MN Position Requirements: 2+ Years of Technical Support Experience Must be comfortable handling "walk-ups of internal employees with technical issues that they need your help with Must have a customer service driven mindset Must be comfortable working with people at all levels of the organization AAS Degree and/or Technical certifications are preferred, but not required Experience with an IT ticketing system Ability to accurately collect and track information Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Detail-oriented and productive with...
Technical Support Representative 6+ Month Contract to Hire Eden Prairie, MN Position Requirements: 2+ Years of Technical Support Experience Must be comfortable handling "walk-ups of internal employees with technical issues that they need your help with Must have a customer service driven mindset Must be comfortable working with people at all levels of the organization AAS Degree and/or Technical certifications are preferred, but not required Experience with an IT ticketing system Ability to accurately collect and track information Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Detail-oriented and productive w...
Technical Support Representative (Level 2) - 4 Openings! 6+ Month Contract to Hire Chanhassen, MN Position Overview: We are looking to build a team of energetic, highly organized, phone and email support representatives with the ability and desire to work in a fast-paced environment! Superior follow-up and communication skills are a must. Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Candidates should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users. Position Responsibilities: Assist remote end-users by p...
Technical Support Specialist We are working with a global distributor and vendor for product placement in the southwest burbs of Chicago. They have an immediate need for a temporary Technical Support Specialist to fill in for an employee on leave. This contract will last 2-3 months and requires someone with a car. The Technical Support Specialist is responsible for providing the first line of technical assistance to both the internal employees and external clients. This position involves frequent phone and email interactions and requires technical knowledge and the highest level of customer service skills. They will troubleshoot and identify problems then provide resoluti...
DO YOU WANT TO WORK IN ONE OF THE NICEST OFFICES IN DOWNTOWN HOUSTON???? This is not a joke and you can see for yourself if you're able to get an interview, the office is immaculate – truly top of their class in Houston. Top floor of the building, floor to ceiling windows on 3 of 4 sides – absolutely incredible! For this position we are looking for a Technology Support Analyst II who is responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high pressure situat...
TECHNICAL SUPPORT ANALYST Dallas, TX 6+ month Contract to hire Currently looking for a Tier 1 Technical Support Analyst to sit fulltime on a client site. Candidate must have knowledge and experience in virtualization, enterprise storage systems, replication technologies and DR architectures, storage and backup, networking and telecommunications. This position will work closely with our team of senior engineers and infrastructure group to maintain, update, and introduce new functionality to the existing environment. This person will also assist in supporting the Windows server environment and other server / storage infrastructure projects will be assigned as needed. E...
Technical Support Representative 10 Openings! Contract to Hire Minnetonka, MN Summary: Technical Support Representatives are responsible for assisting and educating our customers using a variety of modes including phone, web, and chat. Customer inquiries are related to both software and hardware, account management, installation and best practices relating to our product and industry. We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance. Career advancement is readily available for motivated, creative, hardworking and positive individuals! Primary Responsibilities: Rapidly respond to incoming cu...
TECHNICAL SUPPORT ANALYST FRISCO, TX CONTRACT TO HIRE We are hiring Technical Support Analysts for a financial services client in Frisco! These positions will support hardware and software related to the financial industry, in addition to supporting Automated Teller Machine (ATM) equipment across the U.S. in a high level capacity. What You’ll Do: Provide technical phone support to ATM Owners & Operators; Answer incoming calls to the Merchant Services Technical Support queue. Assist customers with basic hardware/software support and hardware replacement. Make outbound calls to customers to troubleshoot/resolve technical issues. Identify parts required and or...